Why we are leaving Celebrity Cruise Line after 25+ cruises

Hi all! Long time, no write. Two weeks from today you will be hearing a lot from me as we start our next major adventure—almost a month in Europe. But before I get into that, I thought I should do a post to conclude our Celebrity Millenium cruise as well as answer the big question I have been getting from friends who want to know why we are abandoning our cruise line of choice since 2004—Celebrity.

Actually, they kind of abandoned us. Back in 2004 when we sailed on Infinity through the Panama Canal, we fell in love with a certain kind of cruising and that kind of cruising isn’t there anymore. Truth be told, we aren’t that kind of cruiser now either but let’s just say we have grown apart. But even though we have changed, Celebrity has changed in so many ways that we find just sad.

We have sailed on every ship in the old (and now retired) C class, all but one of the S class and all but one of the M class. Our Millennium cruise last May was our final one with mainstream Celebrity and maybe our worst with them yet (We will return to the Galapagos on Flora in 2024) but that doesn’t really count. Here are the changes X has made that really bother us:

  • Celebrity has bought into the caste system that so many other cruise lines are now into. When the majority of the ship can’t even see forward of the ship (other than from the gym) on sail away, this is just wrong. Some have bought into it because they sail in a suite. Most of most cruisers won’t have one. If you have money to buy into the “suite” life then they treat you well, otherwise, you are cattle.
  • The ridiculous Infinite Verandas. Call them what they are: an outside cabin that you pay more for and the window opens. And when the window opens, the AC goes off. And they are noisy. And the Captain can do whatever he wants with them (leave them open, close them all). Every single long-time X cruiser who we know that has tried one has said they will never get one again. Don’t believe me? Check out this video: Click here!
  • Celebrity has basically killed their Captain’s Club loyalty program. We worked hard and were ultra-loyal to become Elite Plus cruisers with them and now with their new “all-inclusive” program, they have negated 90% of the benefits to their loyal customers. We used to get 240 minutes of WiFi for free—now everyone gets it for free. We used to get a cocktail party for Elites members but not anymore. Now everyone gets free drinks so why bother? We used to get a lot of things. What do we get now? A bag of laundry and priority tendering (not worth anything).
  • When they brought out the Edge class they started refurbing the M and S class but doing things that I just hate. First, they took the wonderful Martini Bar (long a feature on all X ships) and made it a HUGE, impersonal place that is not the intimate, conversation spot that it used to be. Then they enlarged the gym by extending it out over the bridge where there used to be an open area you could stand and look forward. They made everything beige. Our stateroom on Millennium was so beige, that it was sometimes hard to tell where the bed was—it just disappeared into a sea of beige?. I could go on about all the blah stuff they have done to ships we love but why bother? Suffice it to say, their designers all are big into calm and soothing.
  • Digital everything is horrid. It’s amazing to me that Celebrity is owned by Royal Caribbean because RCL has the best internet at sea. Celebrity’s is horrible. Streaming is a joke. There were people on our Millennium cruise who tried to do an e-Med COVID test to get out of Canada and the chances of doing that online were next to zero. Their television choices are a joke. Movies that said they were free weren’t. And yes, who watches TV on a cruise? People trying to avoid COVID, people are quarantined, and people are sick. But nothing. Eight blurry channels and movies that said they were free until you got to the final screen and then it said $14, for an old movie. Even the map that shows where the ship is or the webcam on the bow were blurry. How can you not get a clear webcam video? We can get a better one with our Ring doorbell.  Oh, and their app (compared to others we have sailed with) is pretty poor.
  • Food—this has long been one of X’s strong points but not anymore. First, they removed so many restaurants that we loved. On our Millennium cruise, we didn’t go to a specialty restaurant, even once. They were either boring or ugly. And don’t get me going about the stupid Petit Chef which is all about the show and not the food. X replaced an incredible restaurant (Qsine–where the food was interesting and amazing) with this cartoon version of a restaurant. They took away the United States Dining Room on Infinity years ago (as well as the other ship-named specialty restaurants on the M-class ships) where we had some of the best meals of our lives and they removed Murano (a kind of successor to the United States Dining Room).At the same time, the food in the other venues got worse as well. On our May cruise, we sailed in Aqua Class so we ate our breakfasts and dinners in Blu, the Aqua class dining room. How bad was it, here’s what I had to say in my ship’s review:“The food was horrid. I actually sent back three different dishes. I have NEVER done that before. It embarrassed the staff in Blu. But when the pasta tastes like rubber (I tried to cut it with a knife and it would NOT cut) or the fries are cold when they get to the table, what else is there to do?
    You have ceased to care about little things. For instance, the Daily had Cinco de Mayo all over the cover. In the past when we have been on board over that type of holiday, there would have been Mexican food maybe…but nothing but the everyday chips, cheese and refried beans at the buffet. Not even salsa. Speaking of the buffet…so much of the food was cold. The door next to the salad station was kept closed but the door across from the pizza station to the Sunset Bar was wide open. Result=cold pizza and warm salad. And try to get someone to take a drink order and return before you finish your lunch or dinner—good luck”. 

For another take on the food, here’s what my brother said about the food we ate in Blu on the Millennium cruise in his post-cruise evaluation:

“While the service was outstanding, the food in Blu was poor or boring; if Blu were a restaurant in our city and we went there for dinner we would never dine there again. When we were on Holland America their “Orange” dining had bold and spicy selections that were remarkable. Holland’s breakfast selections were better and more extensive. Some notable food failures in Blu: veal scallopini that was so rubbery it was difficult to chew, pasta undercooked that it was sent back, and salsa that was only chopped tomatoes. The bread spreads offered with butter at dinner in the 3-bay tray were usually ground carrot, corn and peas. The carrots, corn and peas were BABY FOOD. Nothing was added to them; just BORING. The beet had some taste, but the carrot, corn and pea were just YUCK. On past cruises, there were other more tasteful options, e.g., olive tapenade. The dinner bread was just ok; on past cruises, there were more options in the bread basket, e.g., brown bread, and olive bread. The bottled wine selections were mostly “out”.  The wine menu on the Celebrity app noted too many wines that the ship did not have.”  

All of this just makes me sad. If we have to pay extra to get a suite we may as well take that money and move up to a better line like Viking Ocean (where we are going) or Oceania (we will try them in 2023). With Viking for the same price as a suite on X, we get a ship where everyone is treated equally except for just a few unnoticeable perks you get for being in a suite.

So that’s where we are on Celebrity. We still plan on doing one more cruise but on Flora to the Galapagos in 2024. But we won’t sail on one of their big ocean ships again unless someone offers us a free cruise. After more than 25 cruises, we will kind of miss them. But not enough to put up with all this. We just want the old Celebrity back…but we know that’s not going to happen. If you are new to Celebrity, we wish you well but just know you really missed their glory years.

Stick with me here on the blog. I will be back with a preview of our upcoming Viking Cruise in the next week. Then (I hope) there will be almost an entire month of travel to report on.

It’s not called quitting if you quit while you’re ahead. It’s about being aware and being strategic enough to know that you got to get out of the pool at some point. You got to put your clothes back on and dry off. —Nipsey Hussle

Life is certainly interesting

As I write this, I am sitting in the waiting area for Proliance Surgeons as Kathleen is getting her elbow repaired. We are now fully moved into our new home (except for about 20 boxes we still need to empty), have sold our old one (escrow closes on the 16th), and things are indeed…”interesting.”

When Kathleen asked me what I was going to do while she was getting cut (surgery takes 90 minutes, but she is in pre-op for 2 hours and then post-op for two hours), I said it was about time I finished up the Pacific Coastal cruise report, so here we go.

San Francisco—I used to like this town.

Ok, I still do like this town, but I am also kind of ticked at the city. This is the city where Kathleen found a nice lip on a sidewalk and took the fall that led to the surgery she is having now. But you already knew that, so here’s what we did that day.

Our ship was in port for two days. I had hoped to get up early and be on deck when we sailed under the Golden Gate, but we were already docked when I woke up and looked outside at 4:30 am. I guess I could have taken pics of us coming in but they all would have been black scenics.

The ship was docked at Pier 27, about halfway between the Ferry Building and Fisherman’s Wharf, right on the Embarcadero. After breakfast, the four of us set off on a walk towards Fisherman’s Wharf, Pier 39 and Boudin’s Sourdough Bakery. Lots of photos on the way you can see in the gallery below. We stopped for coffee at Boudin’s, and then Kathleen and I headed back to the ship via Uber while Jamie and Steve went exploring.

That afternoon we had scheduled another food tour with Local Tastes of the City Tours. We had chosen to do their North Beach/Little Italy tour. They also do a Chinatown tour, but we went that way since I love Italian food more than Asian. We took an Uber up from the ship to meet our guide smack dab in the middle of Little Italy. We four were part of a group of 14 who would take the tour, which started with us eating a cannoli on the street corner where we met up. They were delicious, but I sure would have liked to see the places where they came from. Our guide just brought them along with her from Stella Pastry about half a block away.

Then it was off to cross the street to Cavalli Cafe, where we tried Italian sodas (definitely the weakest link on this tour), but they did have a nice restroom. This was also one of the few stops where we got to go into someplace and sit down. The rest of the tour involved our guide (who was very good) going into the store/restaurant and bringing the food out to us to eat on the street. While all the food we had was excellent, this got a little annoying after a while—eating on a sidewalk with people walking by. But as I said before, life is certainly interesting.

After Italian sodas, we went on to a fun little Sicilian delicatessen about a block away to try arancini (rice balls full of meat and cheese). The food was fine, but the real attraction here was the owner, who came out on the street and pretty much put on a comedy show. As you can see from the photo, he is a pretty animated Sicilian who truly loves his store. A few days later, I have to say that we had arancini in Victoria, BC, which was a lot better.

I should also note that none of these places were more than about two blocks from another, so this was not a long tour by any stretch. As we walked, our guide Isabella told us all about the history of the neighborhoods we were walking through. She was genuinely well-versed in her San Francisco lore.

Our next stop was our favorite on the tour, San Francisco’s oldest Italian market, Molinari’s. Inside this place was AMAZING! If we had a place like this near home, I might ask for a job or spend a lot of money there regularly. I have some great photos of the inside of these places in the gallery below. BTW: This place had the best sandwiches I may ever have eaten. Don’t ask me why, but I think it’s because everything was just perfect, from the bread to the cold cuts and veggies inside. It was so good it would almost be worth a trip back to the city to eat there.

After we left Molinari’s, we walked a bit, and I climbed a high set of stairs to take pics with a few others from the tour (see the gallery), and we were headed to Z Cioccolato to get some of their amazing fudge. But sadly, we never got there. About 25 feet to the right of this photo is where Kathleen fell and broke her elbow. From there, we hailed an Uber and drove quickly back to the ship. We had hoped that she wasn’t hurt too badly, but by the time we got down to the ship, it was evident that we needed to get to a doctor or an ER.

At this point, I need to point out that we did have a little bit of good luck because the ship was in San Francisco overnight. If that had not been the case, and seeing that it was already after 3:00 pm, we would have been in real trouble as the ship would have sailed at 4:30 pm, leaving us behind to fly home on our own. That’s what happens with ships. That would have given us some real problems for so many reasons.

After we got back to the ship and dropped Steve and Jamie off, we grabbed another Uber and had them take us to the nearest Kaiser hospital (our HMO). It wasn’t too far away, but when you are driving bumpy streets with a broken elbow, it seems like 100 miles. We had high hopes that we would be out of there within a couple of hours and make it back for dinner. Unfortunately, that was not to be. We were in the ER for more than six hours from start to finish. And they were so crowded they wouldn’t let me in the building (not even a waiting room) due to COVID restrictions for the first three hours. I got so stand outside in the cold wind. This was not one of my most fun experiences.

Kathleen left with a fully wrapped arm in a splint (that had to be kept DRY), and we got back to the ship about 9:30. My brother had arranged for a wheelchair to get her back on board, and by that time, she needed it. So we got a very late room service dinner and went to bed.

One other thing I want to mention before I drop in the photos. The folks at Local Tastes Tours were awesome when this all happened. Our guide (after making sure we were doing OK) ran to the chocolate store and grabbed fudge for all of us to enjoy later. Then that evening, I got an e-mail from the tour company owner asking how Kathleen was and sending us a certificate for a free tour for four the next time we are in San Francisco. Of course, he did not need to do that, but this is the sign of a great company, and then our guide Isabella sent me a separate e-mail asking how she was doing. They were just wonderful. I can’t recommend them highly enough. Don’t forget, these pics look much better if you click on one and watch them as a slide show, either on a computer or a tablet.

That was about it for day one in the city by the bay. As if that wasn’t enough. As I am finishing this, we are back home after Kathleen’s surgery, and she is OK and doing well. Her elbow just needed some repairs but not a complete replacement. Thank heaven (or whoever) for that.

Nothing important has ever come out of San Francisco, Rice-a-Roni aside.
—Michael O’Donoghue

26 miles across the sea…Santa Catalina is the place to be!

First, Kathleen is doing better. The arm doesn’t hurt as much as it is a giant plaster albatross attached to her arm. We are in Seattle as I write this with two more days to go on the cruise. On Friday we disembark in Vancouver and drive home. Our plan for today is to take a Lyft to Bellevue to sign our escrow papers.

As promised, here’s our report on Catalina. We had booked a tour with Catalina Tours called Bison Expeditions. There are approximately 150 wild bison on Catalina Island if you didn’t know. They were brought over years ago when Hollywood used the island to film many Westerns. They were left behind, and the herd grew. They thinned the pack a few years back and now have 150. But, like a whale watching tour, you aren’t given a 100% guarantee that you will see any bison…and we didn’t. But that was OK because our original intent was just to see the island’s interior and that we got to do in spades.

We got lucky when our jeep (see photo at right) pulled up, and our guide Halvorsen introduced himself. He turned out to be the highlight of the trip. And the tour turned into much more than we had expected. It became a combination of a wild ride (that would match anything at any Disney park), a historical lesson about Catalina, a nature talk about the flora and fauna and a floor show full of impressions of presidents. All that for a very low price; we would recommend this company very highly.

I did take some photos I liked, so they are in the gallery below. Remember, if you click on the first one, it becomes a slide show that you can scroll through.

26 miles across the sea…Santa Catalina is the place to be.   —1960’s Los Angeles television advertising jingle used to attract folks to Catalina Island.

Off the ship—Great! Onboard—not so much continues

This has been a really fun cruise when we aren’t on board the ship. So let’s be positive to start with and tell you all about the great food tour we took in Santa Barbara. 

Food tour!

We had booked all but one of our shore excursions with private companies. And strangely enough, we are doing Food Tours in four of the seven stops. Santa Barbara was the first where I found a fabulous food tour company called Eat This/Shoot That. The idea wasn’t that you had to kill your own dinner but that you would shoot pics and post them to Instagram or Facebook of all the amazing food you were eating on their tour. Of course, you were supposed to eat them after you shot them and in two cases I completely forgot to shoot first and by the time I remembered, there were just the remains.

I found this tour company in an online search. (When in doubt, Google) and they normally did not due tours on weekdays except in the summer. But I persuaded the manager (Kayla–who was awesome) to do a tour if I could find enough people off our Cruise Critic Roll Call. Since they only take eight people on their tours, I thought that would be easy and it was. In fact, so many people were interested they ended up booking another tour after hours off the ship as well. 

Santa Barbara is a tender port and that means waiting for the tender (in this case a little more than an hour) and then a 15-minute lifeboat/tender ride in and then we walked to where we were meeting the tour. 

Our tour guides Christine and Bella were fantastic. I could list all the restaurants for you but I think I will just caption the photos. So see the great food we got below.

Suffice it to say, I would do that food tour again in a second. My brother and his wife were so impressed with one of the places, they are already making plans to drive up to Santa Barbara. The other places were equally as good. Here’s the list of places we went. You can see their pics below (don’t forget that you can click on the first one and it will open and then use your arrow keys or swipe to see the rest):

  1. Santo Mezcal
  2. SB Bier Garten
  3. The Valley Project
  4. Mony’s Taqueria
  5. Lucky Penny
  6. Figueroa Mountain Brewery
  7. Cutler’s Artisan Distillery
  8. McConnell’s Ice Cream

Back on the ship, sad things continued…

First, I need to do a bit of a retraction. In my post on Wednesday, I mentioned that I thought that Celebrity had created a third (basic) level of the internet that they were giving away for free. After some discussion with one of their tech support people it turns out that is wrong. They have always had two internet offers: Surf and Stream. Surf got you e-mail, websites, texting, etc. Stream got you just that. You could stream movies, do FaceTime, etc. The tech support guy tells me that they just renamed Surf to Basic and Stream is now called something else but darned if I can remember what. Either way, they still have the same programs they had before.

So having been on my other Celebrity cruises with the “Surf” internet package, I can remember that it was NEVER this slow. His answer to me was that Celebrity began giving away their FREE basic package to everyone but what they did not do was increase their bandwidth. So now we have almost 1500 people with internet on all day long. And if someone opens a web page on their device that has ads (let’s say) and they leave it on that page and walk away (like in their stateroom) then that continues to take up bandwidth as ads are refreshed on that page.

So the real story here is not that they created a newer, slower level of the internet but that they gave everyone internet and didn’t increase what they were giving away. Not only that, when I told the tech support guy that I couldn’t do Docusign documents (because the connection would time out) he suggested I upgrade to Stream (or whatever they are calling it now—the fastest one). So I did. Here’s what I got:

If you look back at my last post you will see that my speed with the basic program was .04 for downloading a page and .02 for uploading (like I do with this blog). For comparison, today we are in San Francisco and I am using my T-Mobile iPhone as a personal hotspot and here is what I am getting right now:

Seriously, my cell phone brings down data at more than 30 Mbps and the best Celebrity can do with their top internet offer is 1.05? We know of a lot of people on board who are flying back to the USA from Vancouver. Many of them purchased an e-Med kit because there is a required COVID test before you can reenter the USA. Those are monitored tests that are performed in a video chat online. These people are expecting to use Celebrity WiFi to do that test. GOOD LUCK! Thank goodness we are driving home.

Let’s talk food. We are eating breakfasts and dinners in one of their restaurants called Blu. It is for people (like us) in Aqua class staterooms. We eat breakfast and dinner there pretty much every day. And while the food has been fine and the service excellent, we are supposed to be on what is called anytime dining. Yet when we got on the ship we were told that could we please plan on coming to Blu between 5:30 and 6:00. Others were asked to come after 7:00. So without knowing in advance, we were back in early/late seating.

The food in the other venues we have eaten in is just sad. Especially the buffet. Cold pizza, sad salads with strange dressings (the Italian dressing is bright orange???). One sad thing is that Thursday was Cinco de Mayo. Now, I know it’s not a real holiday in Mexico but I would have expected something in the buffet for lunch. There were: chips with cheese on them. And some fajitas. But don’t ask for salsa—they don’t have any. It was just sad.

And I have been a little under the weather so I skipped Blu on Thursday and went up to the buffet to get a salad and a couple of pieces of pizza. Again, salad was weird and the pizza was cold. And I was hoping one of the servers would come around and asked if I wanted a cocktail or a beer or some wine. But no, I was there for 40 minutes or so and not one person approached me. Before everyone had a drinks package you had to swat those people away like flies. You were constantly being asked if you wanted a drink. Now since everyone has “free” drinks, no one asks anymore. This was truly aggravating when I could see about six or seven of the staff standing in a corner talking. As I told someone yesterday afternoon, “This is not the Celebrity I remember.”

Lastly, some of my readers will remember the good old T-Pool. For those who don’t know, this is an indoor pool on the Millennium-class ships that is in the shape of a cross. It is not for swimming. It has two big benches you sit on and jets push water up from underneath them. It is total relaxation and we have always loved using these pools.

Well, no longer. No more bubbles and the water was hotter than hell. Hotter than the two hot tubs that sit alongside it. The temps used to be just above body temp so it was really wonderful to spend some time relaxing in the pool. Now that is not the case. Most people we saw could not stand the heat and, like us, were out in about 5 minutes. They also have big faucets that pour water down into the pool that our buddy Bob (hi Bob) used to love to stand under. I think if he did that today, he would be boiled in minutes. We asked a pool attendant about it and were told that he had no clue there were jets under the benches or that the pool could be at a different temperature. Again, it’s just sad.

The next day on the cruise we had a stop on Catalina Island and I will do my best to get that up soon.

There is no sincerer love than the love of food.
–George Bernard Shaw

 

Going again

I bet you thought I died…or worse. But we are still here. And tomorrow, we leave on a two-week vacation that will find me posting a whole bunch. First, we are headed to Southern California to spend the night with my brother and his family in San Juan Capistrano. Then Tuesday, we head further south to San Diego, where we board Celebrity Cruise Line’s Millennium for a cruise back up the coast to Vancouver, BC.

On the way, we have stops in Santa Barbara, on Catalina Island, two days in San Francisco, Astoria, Oregon, Seattle, Victoria and finally Vancouver. And of course, I will be writing all about it and posting photos, so watch for my daily posts. I am happy this cruise has a couple of sea days, so I will do some posting and photo processing on those days. Hope you enjoy coming along.

But the real reason I haven’t posted in more than a month is that we are moving. And so we have been doing all the things you do to get your house ready to sell and dealing with all the fun of buying a new one. So I hope you will excuse my absence, but now it’s time to travel again. See you soon.