One great flight and two great (in their own way) hotels

by | Jul 4, 2025 | Air travel, Photography

I am thrilled to be able to tell you that our second flight (15 hours from Newark to Cape Town) was wonderful in comparison to our early morning flight from Seattle to Newark. As my brother Steve pointed out in the comments of my previous post, some airlines are subpar domestically but superb internationally. United seems to be one of those. Here are some iPhone pics of and from the plane. Don’t forget: if you click the first shot, you can scroll through it using your arrow keys or by swiping. Since I took these photos with my phone, feel free to view them on your phone.

Once we were aboard our 787 Dreamliner and seated in what turned out to be maybe the best business class seat we have flown in, we were welcomed by their purser, who was wonderful, as was her entire crew. They handled everyone beautifully and were very competent. One of the things I really wanted to make sure and snag was a mattress pad for both our seats. We had heard (and it proved true) that there were not enough mattress pads for every business class seat. When I asked our purser (also named Kathleen) if I could get two of them, she said, “They are right up there (in a compartment over the seat across from me), how good a thief are you?” So I got the two I wanted, and they eventually turned our lay-flat seats into two very comfortable beds.

Seeing we had been up since 2:30 am Pacific time, we really considered skipping dinner on the plane, especially with the quality of the food we had encountered on our SEA-EWR flight that morning. However, we knew we wouldn’t get another meal for a while, and by the time they could serve it (turbulence had kept them seated for about 90 minutes after takeoff), we were hungry. We had put in a preorder for the pasta dish. My dinner started with a small salad and smoked duck. Kathleen just had the salad. They were fine, but the pasta dish was so good, it passed the Steve Test. I would go someplace for the sauce on that pasta a whole bunch of times.

Editor’s note: For those unfamiliar with the Steve Test…

I call this the Steve Test because my brother Steve came up with it. I think it’s brilliant. If you eat at a restaurant while traveling and it’s near you once you get home, would you go there again? If it were in your hometown, would you eat there regularly?

Keep this test in mind as we proceed, because I use it to rate almost any restaurant we eat at while traveling. And this is probably the first time I’ve used it on a plane. I might also go back for their dessert specialty. In Polaris Business Class, they offer a special dessert: Tillamook Vanilla Ice Cream sundaes. They bring around a cart with a variety of toppings, letting you create your own however you want. I just told them to give me the works. They did, and it was a wonderful surprise to finish up a surprisingly excellent meal.

Then it was time for bed, and I actually had a bed that would fit me and was comfortable. Kathleen was already asleep when I put my mattress pad on and turned off my Kindle. I slept for about six hours and then dozed on and off for about two more. The best sleep I’ve ever had on a plane. We also had breakfast before we landed, but it wasn’t as good as dinner; however, it was still quite tasty.

United must have done a great job because Kathleen told me this morning that I could book them again for international flights. That says a lot because there are some airlines on our Never Again list (like Virgin Atlantic).

One more note about the seats. If you ever fly Polaris (Business) Class on UA and you are flying with a partner on a 787, you want the middle seats in any odd-number row. As you can see from my photo of my seat, Kathleen was right next to me. The row in front of us had seats that faced out, so you really couldn’t see the person next to you. That said, I would never want our seats next to someone I didn’t know. If I were alone, I would get a window seat in a minute. Our seats were 7D and 7F. See the chart at right. All seats had direct access to the aisles without stepping over anyone like some Delta planes we have been on.

One of the things we’ve been doing on our last couple of international flights is that I’ve been ordering a wheelchair for Kathleen. She can still walk, just not long distances. In fact, she can still walk long distances, but it kills her hips and knees so badly that she sometimes has to sit the next day to recover. Since all the airlines will provide free wheelchairs from the counter to the plane and back again, I order them in advance. This has been a real benefit for me as well, as we get met at the plane, she gets in, and we are off. I don’t have to figure out where to go. The person pushing her knows exactly where we need to be and by when.

When we landed in Cape Town, the plane had to park remotely, and everyone got off using stairs… except the people who required wheelchair assistance. A truck pulled up next to the plane, and an enclosed platform on the back of the truck rose to the opposite side door from where everyone else was disembarking. We then got onto the platform. They lowered us and drove us to where the buses with everyone else were going, just outside passport control.

Now comes the best part of using the wheelchair service. There was a line that looked like it was going to take about 45 minutes because it snaked about six to eight times across a very large room. But our wheelchair pusher (a wonderful and very friendly young lady) took us right to the front of the line, and we were out of there and into the airport within about five minutes. We were then taken to the luggage carousels and found our luggage.

I want to mention that I believe United has the best airline app I have used. Not only did it provide me with all the necessary information about the trip, both before and during, but it also allowed us to track our luggage in real-time, so we knew it was with us. That’s impressive.

As an exact opposite to the way we started the trip with Welcome Pickups, our driver had already texted me where to meet him in the Arrivals hall. Sure enough, as we were walking through, he was holding a screen with my name on it. He introduced himself, grabbed our luggage and led us out to his car. Our wonderful young lady with the wheelchair got Kathleen all the way to the car before sending us off with a big smile.

Another thing that we have learned in our now 20 hours in Cape Town—everyone we have met has been incredibly happy and incredibly helpful. I want to say that every one of them has been downright joyful. I can’t remember a place we’ve been where we’ve been treated so well and with so much common courtesy and happy smiles since we visited New Zealand about 15 years ago. In fact, they are even happier and friendlier than New Zealanders, and that’s saying a lot.

Our Welcome Pickups driver, Tom, was a great example. He gave us quite the tour on the way in from the airport. He is truly proud of his city, and it shows. He got us right to our hotel and then helped us in, making sure we were all taken care of. Exactly what we have experienced with Welcome Pickups, except for yesterday morning (see previous post).

A tale of two hotels

Some of you may have heard this story before, but others may not, so I will recount it here. We are doing most of this trip with AMAWaterways. They have us booked for the next three nights at a beautiful, luxury hotel—The Cape Grace. It is the Grand Dame of hotels in Cape Town. Since we had decided to fly the night before our AMA adventure started, we would need to book and pay for our own room for one night. Not really wanting to change hotels, I called the Cape Grace and asked if they could book us in for one additional night, and possibly keep the same room during our three-night stay that was part of our AMA tour. The very nice person I contacted said, “Yes, we would be happy to have you here. The cost for the room is $1275 US dollars.” I told her that no, we were only going to pay for the one night, and that the other three nights were part of our AMA tour. She said, “Yes, sir, that is just for one night.” After lifting my jaw off the floor, we decided to find somewhere else to sleep on our first night and then transfer to the Cape Grace.

Initially, we decided to book a room at a hotel near the Cape Town airport, as this would allow us to grab something to eat, rest, and then move to the Cape Grace in the morning. But then we met Dave and Janine (our new friends from Trilogy who live in Cape Town half the year), who told us that the area near the airport was not the nicest and that we really should consider staying somewhere near the waterfront, where the Cape Grace is. So thankfully we listened to them and I got us a reservation at the Radisson Red which is so close to the Cape Grace that I can look out our Cape Grace hotel room window (where I am typing this) I can see the Radisson. And it’s not far away. Since it was pouring rain this morning and we had luggage, we decided to take an Uber from there to here. I took the Uber XL to accommodate all our luggage, and the total amount (with tip) was less than $5 USD.

The Radisson Red is the exact opposite of the Cape Grace in terms of style and vibe. The Radisson checked us in with lots of loud and happy music playing, an offer of a complimentary gin and tonic, and some of the biggest smiles I have ever seen. The room was perfect, even though it was supposed to be a King-Size Bed and had two twin beds. We think that worked out better because we just wanted to crawl under the covers and sleep. Kathleen was out by 8:15, and I arrived at 8:30.

Speaking of the beds, they were very comfortable. The shower had an abundance of hot water and excellent water pressure. The breakfast in their restaurant was excellent. I even found two dishes I want to try making myself, and they were around $160 per night rather than $1,275. In fact, now that we have checked into the Cape Grace, I can see that the Red might be more my kind of hotel.

In the morning, after breakfast, I embarked on a quest to find Kathleen a hair-curling brush that she had found online and was supposed to be in stock at a drugstore less than 800 meters away from the hotel. I went there and sure enough, they had it. I got it, came right back, and tried to plug it in, but it didn’t fit any of the plugs in the room. It had an EU plug, and South Africa has its own three-prong plug. So back I went and returned it. They said that their other store nearby should have the one I needed, so I hiked a little further out to a very nice shopping area and found that they had it, but it still had a European plug. The manager said to grab an adapter and give it a try. He said that was what most people here did. We have tried hair dryers with our adapters before, with poor results. Hair dryers/stylers/etc. Draw so much power that they quickly heat up and then burn up adapters. However, the manager suggested that I give them a try, and if I have a problem, I should bring it back to them. I went back, tried it, and it worked.

We checked out of the Radisson at 11:30 and took that very short and cheap Uber ride to the Cape Grace, where we were checked in a very different way. Where the Radisson was all about happy-happy/joy-joy, the Cape Grace was all about being classy and sitting down to check in and whispering. The Radisson was more interested in getting us a drink, and the Cape Grace was more interested in taking care of us in an elegant way. I can take either one, but deep down, I have to say it was more fun checking into the Radisson Red.

Our room at the Cape Grace is GORGEOUS! I have lived in smaller apartments. Here are some pics that will show you what I am talking about.

Lastly–the weather is ghastly

So we are making the best of the beautiful Cape Town weather. Check out a few seconds of video I shot showing you the wonderful afternoon weather.

See what I mean. But as they say, tomorrow is another day. Let’s hope for a meteorological breakthrough.

The world is a book, and those who do not travel read only a page.  —Saint Augustine