by Jim Bellomo | Aug 13, 2019 | Uncategorized
I had something else I was going to do before this post but it can wait since it is me being a “grumpy git” as my Yorkshire friends would say.
So let’s talk what I loved about our Ovation of the Seas cruise to Alaska with our kids and grandkids. So many of you have commented that every thing seems to have been horrible and now where should they take their kids on a cruise if not Royal. Well I am here to say, go ahead and take them on Royal Caribbean, just have lower expectations and a different mindset of what is important.
As a travel professional it is my job to help my clients have the best travel experience possible and my writing about this cruise is part of that. Hopefully those clients and other readers will learn from my mistakes. So here’s the good stuff.
First, Mason’s viewpoint. On the last night of the cruise, at the dinner table in the main dining room (while he was eating escargot for the fourth time) I asked my 8-year old grandson, “What were the five best things on this cruise?” He was really quick to answer me:
- The Flowrider (he had only the day before learned to ride it and he was INCREDIBLY proud of that).
- The service in the dining room at dinner. (I pressed him on this because it was kind of an interesting thing for an 8-year old to say but he was adamant.) He loved Res and Putu, who took such good care of all of us.
- The food in the dining room at dinner. (I was sure he was going to choose the buffet because of all the choices but he said no, he loved the food in the dining room best. Guess it was the escargot, shrimp and steak.)
- The bumper cars. (He’s 8—what did you expect?)
- Spending a week with Grandpa and Grandma K. (Of course I wish this had been first but it did place ahead of spending the week with his sister, mom and dad so I was happy!)
I love his list. And he really never mentioned (neither did his sister) anything they didn’t like. Now if you ask me what they really liked, it was having the complete and total attention of their Mom, Dad, Grandpa and Grandma K for an entire week—always trying to keep them entertained.
Now here’s my list of the things I LOVED about our Ovation cruise.
- Spending the week with my grandkids and their parents. It was a sheer joy to have my two grandkids knock on our door every day before breakfast and say, “room service,” laughing the entire time. Even standing in line for hours with them was great. We had so many interesting conversations. I have never played so much foosball and loved it. Mason and I have a particular bond (I was lucky enough to get to take care of him when he was really little when his Mom was teaching and his Dad had to work) and we have always just been simpatico. He’s my best buddy and I am his. So spending time with him is a joy for me. And Maylee loves me and adores her Grandma K. All the hassles we had on this cruise from start to finish are overshadowed by the incredible time we had with those two and their parents. It was a vacation we will all remember for a very long time.
- Our stateroom. In 28 cruises (barring the one time we had a suite) this was the nicest room we have ever been in. It was the best designed, had the most storage, was the most comfortable as far as just being in it. Sure, the shower could have been a little bigger but at least it was an enclosure and didn’t have a shower curtain. And the bed was one of the worst we have ever slept on (but that didn’t detract from the great stateroom design). We should mention there are entire Cruise Critic threads out there about people bringing air mattresses because the beds are so bad.
The service team in the dining room. Res and Putu were actually better than pretty much any other serving team we have ever had. After having Richard and his team in Blu (on Reflection in Iceland) I didn’t think it could get any better. But I was wrong. And the fact that I was wrong is what makes RCL the right place to take kids. You see even though the management has scheduling conflicts and the kid’s club people were just ho-hum in their interactions with our kids, the real star of the ship for kids are the adults who “get” how to deal with kids. From our room steward Shetty who talked to the kids every time he saw them to the guy running the Flowrider who took time to work with kids on trying new things (he didn’t have to do that) these people got kids. And above all, these two amazing people who served us each night in the dining room charmed our kids. Especially Res who just knew how to deal with kids so well.- The gym. It was spiffy! That’s the best word I can give it. I went every morning for an hour and as usual it was packed on day one and almost empty on day six. But all the equipment is still like new. Best stationary bike I have ridden that I didn’t own. The place was kept VERY clean.
- The ship itself. Ovation is new and beautiful. It has been quite a while since we have been on a ship this new. Everything is still clean and sparkly compared to many other, older ships we have sailed on—even though Ovation is almost three years old. She has been well taken care of and if you are considering a cruise on her you will love the ship itself. I especially loved the artwork in all the stairwells. Of course you have to take the stairs to see it all, but the elevators are so slow, you can take your time on the stairs.
That about does it. Not perfection but not horrible either. And I can say this unequivocally—if I had to do it again, and I could avoid a few of the bigger problems (like having a passport—that we just got back from renewal today) I would. Just avoid the buffet, eat in the dining room and take your grandkids.
Nothing always stays the same. You don’t stay happy forever. You don’t stay sad forever. —Cat Zingano
by Jim Bellomo | Aug 8, 2019 | Uncategorized
The last day full day of this cruise we stopped for a full day in Victoria, BC. This stop is facilitated by what I used to call the Jones Act but my friend Bob keeps informing me that this Act only applies to cargo and that there is a Passenger something-something act that applies to people. Either way, it you haven’t heard of this before, it’s STUPID, ANTIQUATED, OUT OF DATE (can you tell it ticks me off?) law that was created back in the 1800s to protect the U.S. shipping industry. The law says that a foreign-flagged ship can’t sail from one U.S. port to another without first stopping in a foreign country. And since only one cruise ship in the entire world (NCL’s Pride of America that sails the Hawaiian Islands) is registered in the U.S., every other one has to stop in a foreign country (in this case Canada) before they can go back to the U.S. So every single Alaskan cruise out of Seattle must stop in either Victoria or Vancouver. Most stop in Victoria just for the evening. For instance, the day we were there, Celebrity’s Solstice arrived around 5:00 pm and left again around midnight just to satisfy this law.
To prove how really stupid this law is, we sailed from San Diego to Hawaii and back a in 2012 and we had to stop in Ensenada, Mexico for about 15 minutes at 11:45 pm. No one was allowed to get off. We just stopped there to satisfy this crazy law.
So, because Ovation had come to the Alaskan market a year before they were supposed to, my theory is that they could not get a spot in any other Alaskan port (most go to Skagway, Juneau and Ketchikan) so they did the two they could get into and then headed for a full day in Victoria. That’s cool. Victoria is a great city and we (Kathleen and I) have been there many times. In fact we went there for our anniversary last August so we really didn’t see a reason to go into town…except my kids and grandkids had never been there so they wanted to go.
So in the morning, we all watched the Masons (M1 and M2) do the Flowrider thing again and then had lunch on board (the buffet was again quiet because so many people were off the ship—but the food was still horrible) and then we took the shuttle bus into town. A quick note about the shuttle bus. On the daily cruise announcement sheet it stated that the shuttle into town (less than 2 miles) was $10 each, either in U.S. funds or Canadian funds. Now that made me laugh because $10 U.S. is $13 Canadian. So the Americans on board were paying a $3 per person premium to ride the Canadian shuttle.
It just so happened that due to our going to Canada as much as we do (when you live this close and your best friends are Canadians, you go a lot) I had about $100 in Canadian money with me. So when we got off (everyone but Kathleen) I paid for the shuttle in Canadian $$$. Then I got a laugh again when the guy taking the money for the shuttle realized I was paying with Canadian funds, thought I was a Canadian. I did nothing to dissuade him because he said, “Oh, Canadian kids are half price,” with a grin. I let him go right on believing we were Canadians and paid half price for the grandkids.
In town we walked around a little, took a horse and carriage ride (35% off due to the exchange rate) and then walked around some more before heading back to the ship for our last dinner on board. It was a nice and easy day. We spent the evening packing our stuff up and putting it out for the attendants to take it off the ship so we could pick it up in the terminal the next morning.
And that’s about it. I have a few more pics to share before I wind this all up tomorrow or Saturday. I don’t have another day to post about but I do want to add some closing comments. You see there are a bunch of people out there who think we had a bad time on this cruise and that nothing was any good. This is just not true and I am so sorry if I have given that impression. The cruise started off really poorly because of problems that RCI and Ovation could have fixed easily but it got better and there were some really standout things I loved about Ovation despite all the problems. So come back next time and find out what they were. I promise, nothing but positives.
The Blackball Ferry from Port Angeles arrives in Victoria’s harbor in the early morning
My grandson sets foot in his first foreign country—Canada. He is eight. I didn’t leave the US until I was 18.
My granddaughter jumps into Canada too!
The whole family in front of the BC capitol building
Spot, our clydesdale
The kids found this cool whale. They are all over Victoria.
And this topiary whale as well
And Maylee loved this Canadian moose
by Jim Bellomo | Aug 7, 2019 | Uncategorized
This post will be short and to the point. For some reason I awoke today (August 7, not the day I am writing about August 1) at 12:35 and could not get back to sleep so I am writing this quickly before I fall asleep.
Forgot to mention when I finished last night’s post that last Wednesday, the day of the glacier, July 30 was also my daughter Jenna and her husband Joel’s 14th wedding anniversary. Way back on Christmas when we had surprised the whole family with the cruise, Kathleen had also purchased a special dinner for just the two of them at Jamie’s Italian, one of Ovation’s specialty restaurants. We picked up the kids from their stateroom at 4:45 and they went to the dining room with us. We had an AWESOME time with just kids and Bob, Judy and their family at the next table. Then we took the kids to see the evening show, the comedian/juggler. Even though (thankfully) many of his jokes went over their heads, they loved him and we found him pretty funny as well. He’s a typical cruise ship entertainer and he says so and is proud of it. After the show we took the kids back to our stateroom for a little television before Mom and Dad picked them up. Jenna and Joel loved Jamie’s Italian and we loved having the kids to ourselves.
The next morning was a sea day. The kids slept in and we went to breakfast by ourselves. Joel was coming down with a cold so the morning was pretty quiet. I took the kids up to play another round of foosball and air hockey and do some arcade game. This was the first cruise we have ever taken where we spent more on air hockey and arcade games that on adult beverages for us. That’s a huge first.
We did lunch at Fish and Ships, Ovations fish and chips restaurant where they have a grand total of seven items on the menu. Three (fish and chips, chicken strips and chips and a fish sandwich and chips) are free and three (halibut and chips, popcorn shrimp and chips and lobster and chips) are available for an added cost. The seventh item on the list was a deep-fried candy bar for dessert. We stuck to the free stuff which was good and of course the kids had to try a deep-fried candy bar which only costs $1.
The afternoon was spent watching M1 and M2 surf on the Flowrider. (Explanation here: M1 is Mason, Bob’s grandson. He is 13 and we have known him since he was three. When our grandson was born eight years ago, he became M1 because our grandson is Mason as well, thus he is M2. And the Flowrider is RCI’s surfing simulator at the back of the ship.) M1 had been using it all week. He had started with the boogie board on his knees and by the end of the week he was doing stand-up surfing. We had gone to watch M1 surf a couple of days before as something to do with the kids one afternoon and M2 became convinced he wanted to surf too, if only on the boogie board. I will be totally honest here, I was not sure if he was going to be able to do it. He’s not the athlete M1 is but he blew me away when he just jumped in and kicked butt. By the end of the cruise he had gotten to where he could get up on his knees and surf with his hands up off the board. What an awesome kid. I am sure that Maylee would have been right there with them if she had been four inches taller and a year older.
After surfing, we headed off to formal night (not that formal) but the kids dressed up in what they had worn to one of their Dad’s work banquets and looked great. Mason and I split some escargot and Maylee spent dinner poking Grandma K and talking her ear off. All-in-all, it was one of my favorite days on board.
Here’s some pics with captions that are mostly Mason.
Mason waiting to do the Flowrider
I went to get towels for Mason and Jenna used my camera I left with her to take some pics
Like this one
And this one
Mason was up
And hits the waves
And finally wipes out so we can go to dinner
Dressed up a little bit.
So was the Fitzsimmons gang
My grandkids are AMAZING! —Me
by Jim Bellomo | Aug 4, 2019 | Uncategorized
On Monday morning, we had another half day at sea as we didn’t get into Juneau until 12:30 pm. During that time we had our Cruise Critic Meet and Mingle. I made the words Cruise Critic a link to my previous explanation of what Cruise Critic is so if you aren’t sure, you can pop back over and check and then close that window and come back here.
The Meet and Mingle was both interesting and eye-opening. The crew member hosting the event was the Groups Coordinator. Kathleen and I were two of the first people to arrive and she made the mistake of asking me how our cruise was going…I told her. Now, not in a nasty way, just the unvarnished truth of why I felt this was one of the worst cruises we have been on. She handled it well but offered me no solutions. She was SHOCKED about the announcements in the buffet (to please eat quickly and leave) and not surprised by my other complaints about scheduling and reservations. The Meet and Mingle itself was very nice. The Activities Director came by with a bunch of freebie stuff to give away in a door prize raffle. There were about 15 parties there and about 30 people and I think someone in every group got something. I won the first drawing and grabbed a bottle of wine that we drank at dinner the next night.
We got to meet a lot of nice people that we had been conversing with online pre-cruise and I was thanked a number of times for my Seattle expertise and recommendations. (If you are ever coming to Seattle or cruising from here to Alaska, check out my “My Seattle” website.)
Someone finally explains how “to do” RCL
One of the people we got to meet had posted a lot on the Roll Call and since I had helped her with her pre-cruise Seattle activities, she helped me understand Royal Caribbean and this cruise a little bit better. She is a long time RCL cruiser and asked me how our cruise was going. When I told her how disappointed we were, she was surprised. She said her party of more than 20 was having a great time and she asked me for specifics. When I told her about the buffet she said she wouldn’t know since they never went to the buffet…or the dining rooms. They were Diamond Plus on Royal (the second highest level in their loyalty club) and so they ate many meals in the Concierge Club (only open to those people at that level and to those sailing in suites). She also said that she had purchased the “Ultimate Dining Package” for everyone in their group. That means that they could eat breakfast in the Concierge Club and lunch and dinner, every day in specialty restaurants.
When I mentioned the fact that we couldn’t get the kids or the grandkids reservations to do many of the activities they wanted to do or had to stand in line for an hour to do something, she replied that they didn’t have to do that since they had pre-purchased what RCL calls “The Key.” “The Key” is like a Disney Fast Pass. It lets you jump the line numerous times on just about any activity or in making reservations for any activity. It costs approximately $30 per person, per day. So that just showed me that to really enjoy this cruise, Grandpa (me) screwed up. I should have sucked it up and spent another $3,000 to get both the Ultimate Dining Package and The Key for all of us. Excuse my French again, that’s bullshit! Cruising is becoming (or has become) a caste system with haves and have-nots increasingly separated more and more every day but that’s a subject for a whole other column.
Note added later: Since I originally wrote this my good friend Bob (who was on this cruise with his grandkids) added something I hadn’t thought of when it comes to “The Key.” How do you explain to a child under eight when they wait patiently in line for 30-45 minutes to ride a bumper car or go roller skating and then are told they have to wait another 15 minutes because these kids with “The Key” get to cut the line and ride multiple times before others get to ride once. Later in the week, while watching my grandson on the FlowRider, I overheard some folks with “The Key” saying how they had done the iFly experience three times on that cruise…while my kids could not get a reservation to use it even once. Sorry but this is just wrong.
We were arriving in Juneau at 12:30 so after the Cruise Critic event, we went to get ready and to meet the kids for lunch before we got off the ship. And here is another example of RCL just not getting it.
The majority of people on board have families. We were told that we needed to meet for our shore excursion at 11:45 in the Royal Theater. The only trouble was that not a single (insert my favorite expletive here) food venue was open before 11:30. Has anyone reading this ever tried to get a five year old and an eight year old to sit down and eat in less than 15 minutes? It’s NOT possible. Especially when you can’t even get into a venue to eat until 11:30. Luckily for us, the pizza place opened at 11:20 so we were able to grab a couple of slices and find someplace to sit and eat it. We then proceeded to the theater, got checked in for our excursion and were told to sit and wait for 45 minutes (we didn’t even dock until noon) in a section of the theater. I think the funniest thing we saw while waiting was a dad come in from the pizza place (quite a walk away from the theater) carrying six plates of pizza to feed his kids. Great scheduling RCL. BTW: I didn’t want RCL to schedule the shore excursion later, I wanted them to open the food venues earlier. If they have more than 1000 people (that’s how many were in the theater) that need to eat before they leave, then open the restaurants and the buffet at 11:00. I just don’t get it.
For our day in Juneau I had pre-purchased a package of two trips (one for Juneau and one for Skagway). The Juneau trip was a combo of whale watching and a quick stop at the Mendenhall Glacier. Both of these were great. Once we were out of the theater, we were off the ship in minutes and found our bus and got on board. One of the most comfortable large buses I have been on and our driver was hilarious. One bad (grandpa-type) joke a minute. Mason loved him. He is still talking about his jokes. We drove to a nice size boat, boarded and headed out to find whales. I think all-in-all we saw about 10. I never thought I could be blasé about seeing whales but we have seen so many on this cruise. We also got to see sea lions, an otter and a few bald eagles. I think the kids got tired of it after a while but they did enjoy it. Did I mention I have the best grandkids in the world? They are so patient. I don’t think I heard them even once complain about waiting in line.
This is the Northstar.
And speaking of waiting in line, we saw in the schedule that the Northstar had a non-reservation session after dinner so we went up and stood in line for about 40 minutes to take a 10 minute trip straight up into the sky and see from a higher vantage point what we could already see from the deck. The kids seemed to like it so that made it worth the wait. We thought it was just OK. Especially since all we could see was Juneau but it did give us something to do after dinner.
That brought an end to our day so I will finish with some quick post-cruise thoughts. Day three was the best so far and I started warming up to Ovation. It’s still too crowded and I still hate the buffet but things got better today.
Maylee is excited to go whale watching in Juneau
So is Mason
And the whales are excited to see them
Lots of whales
Even a mother and calf
Lots of whales
Whales showing their tails
See what I mean
We head out further into the channel
And look up to a massive glacier
Sea Lion City!
An Alaskan landscape
Sea lions can be really lazy
They never seem to do anything
See the sea otter in the water?
Maybe it’s the weather that makes them lazy
See the big guy in the water…
Here comes some company for him.
And I thought he would get a bite, but he got a kiss.
The big glacier on the way back
The kids at the Mendenhall Glacier
The grandkids at the Mendenhall Glacier
The Mendenhall Glacier
The waterfall from the melting Mendenhall Glacier
You would not believe how much this has receded since Kathleen and I saw it the first time in 1999 on our first cruise.
Joel and Maylee look at the Mendenhall Glacier
Back at the ship, Millennium has arrived with her new paint job
And so has a rusty Princess ship
The kids wait to ride the Northstar on board Ovation
The Juneau gondolas
In the Northstar after a 40 minute wait
Worth it for this family pic.
Nature did not put whales on this earth to splash kids while stuck in a pen. —Jane Velez-Mitchell
by Jim Bellomo | Aug 3, 2019 | Uncategorized
Sorry for the quick second post but I wanted to put up the schedules for our second day on Ovation of the Seas so I could point out the total disfunction in their scheduling and systems. You can see my full report on Day 2 here.
Here are the two sides of the day 2 schedule. This was a sea day so there was nothing else to do than what you see on this sheet. If you click it twice it will zoom in so you can read it. The sections highlighted in yellow are the dining times. The pink highlight are things kids can do but remember, there were more than 1,000 kids on board and they show Table Tennis open play for instance. Ever play ping-pong with a five year old? That doesn’t last long not to mention that there are only four tables for 1,000 plus kids. There are also age and height restrictions which were enforced randomly (our 5 year old granddaughter was allowed to do rock climbing on Day 1 but not on Day 2 or after that. Try explaining that to her). Roller skating was limited to no more than 25 people on the floor at any one time. I get that but to schedule that for so few hours is nuts.
Also, please note the purple highlights. These are things happening (some only once on the cruise) during the early (which was full of kids) dinner seating. This was a VERY common occurrence. During this time only two of the pools on board were open. The indoor pool and the Solarium (adults only) pool.